Make sure the Memo of withdrawal address and special currency is correct.
(1) in the details of platform charging and withdrawal, if the hash value has been sent out, but not to the account, it is suggested to copy the hash value and contact the other platform customer service for processing.
(2) there will be confirmation number in the details page of platform withdrawal. If the confirmation number is still waiting, the hash value has not been provided yet, which proves that the transfer has not been successful. Please wait a moment.
(3) the hash value has not been provided, but the number of confirmation is far more than the number of confirmation required for transfer. In this case, it may be that the broadcast fails, so please contact the customer service of GX platform for processing.